FAQs

Frequently Asked Questions

Orders

How do I place an order? Browse our Shop or Categories pages, add items to your cart, and click “Proceed to Checkout.” Follow the steps to enter your delivery details and complete payment.

Can I change or cancel my order after placing it? If your order hasn’t shipped yet, contact us as soon as possible at admin@freedommartltd.co.uk or +44 7475 364990 and we’ll do our best to amend or cancel it. Once an order has been dispatched, it can no longer be changed, but you can return it under our Returns & Refunds Policy.

How do I know if my order was successful? You’ll receive an order confirmation email right after checkout. If you don’t see it within a few minutes, please check your spam folder or contact us.

Do you offer order tracking? Yes. Once your order ships, you’ll receive a Dispatch Confirmation email with tracking information where available.

Payment

What payment methods do you accept? We accept Visa, Mastercard, American Express, Maestro, and Discover, as well as PayPal, Apple Pay, Google Pay, Amazon Pay, and WooPay. Buy-now-pay-later options like Klarn are also available at checkout where shown.

Is it safe to enter my card details on your site? Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.

Why was my payment declined? This is usually due to your bank, insufficient funds, or a mismatch in billing details. Please check your card information and try again, or contact your bank. If the issue continues, reach out to us for help.

Shipping & Delivery

How much does delivery cost? We offer free shipping on orders over $50. Orders below this threshold have a delivery charge shown at checkout before you pay.

How long will my order take to arrive? Standard delivery takes 3–5 business days. Express delivery (1–2 business days) is available at checkout for an additional cost.

Do you ship internationally? Yes, international shipping is available. Delivery times and costs vary by destination and are shown at checkout.

What if my order arrives damaged or incomplete? Please contact us at admin@freedommartltd.co.uk within a reasonable time of receiving your order, along with photos if possible, and we’ll arrange a replacement or refund.

Returns & Refunds

What is your returns policy? We offer a 30-day money-back guarantee on most items. Products must be unused, in their original packaging, and in resaleable condition.

How do I start a return? Email admin@freedommartltd.co.uk with your order number and the reason for return. We’ll confirm the next steps and return address.

When will I get my refund? Once we receive and inspect your returned item, refunds are processed within 14 days to your original payment method.

Do I have a legal right to cancel my order? UK customers have a legal right to cancel most orders within 14 days of receipt without giving a reason, under the Consumer Contracts Regulations 2013. See our Terms & Conditions and Returns & Refunds pages for full details and exceptions.

Products

Are your product images accurate? We do our best to display accurate colours and details, but slight variations may occur due to screen settings. Full specifications are listed on each product page.

Do your electronics come with a warranty? Warranty terms vary by product and are listed in each item’s Specifications tab. Please check the individual product page for details.

An item I want is out of stock — will you restock it? Restocking depends on the supplier. You’re welcome to contact us to ask about a specific item, or check back on the product page.

Account

Do I need an account to place an order? No, you can check out as a guest. Creating an account lets you track orders and check out faster in future.

How do I reset my password? Go to My Account and click “Lost your password?” to receive a reset link by email.

Contact Us

Can’t find what you’re looking for? We’re happy to help.